Cloud Transition Manager

Sydney, NSW, AU

• Provide leadership and oversight of successful transitions to the Ellucian Cloud.
• Establish account communication, governance, and expectations that create positive customer transitions.
• Representing Cloud Services to the customer and/or local site executive for all related transition issues.
• Coordinate with Cloud Assurance and Technical Leads and act as the escalation point for all delivery issues specific to Cloud Services
• Provide leadership and coordinate with the technical leads in the delivery of high-quality services within committed timeframes
• Ensure build phase of projects are delivered on time and with high quality
• Ensure complete understanding of the delivery estimate and project scope - lead delivery team to deliver project within the framework of the given estimate and assumptions
• Meets weekly with the customer during the transition to provide an update on status.
• Works with the technical manager to coordinate the assignment of resources to the project.
• Ensures completion of transition within 12 months unless a documented business case is internally approved for extending beyond 12 months.
• Reports bi-weekly through dashboard updates and status calls as to red/yellow/green status with a clear action plan to return to green.
• Facilitates go-live / transition to assurance engagement with the technical lead and customer – in coordination with project close out activities
• Provides reports on actuals vs. baseline for tasks in the Plan.
• Follows transition methodology consistently and works with broader team to continuously refine and improve the process.

Successful People in this Role will:
•    Understand how to interpret the server network build and contractual documents
•    Ability to manage Clarity Project Tasks and ServiceNow tickets and dashboards
•    Understand the impact of campus blackout dates for project scheduling
•    Understand Cloud processes and technologies and possess advanced project management skills.
•    Respond with a sense of urgency but with a standard, consistent approach.
•    Remain calm during inappropriate customer behavior
•    Escalate risks when critical path tasks become threatened
•    Notify Cloud Transition Services Director and Customer Success Manager when customer relationship is at risk