Cloud Transition Manager
Sydney, NSW, AU
- Provide leadership and oversight of successful transitions to the Ellucian Cloud.
- Establish account communication, governance, and expectations that create positive customer transitions.
- Representing Cloud Services to the customer and/or local site executive for all related transition issues.
- Coordinate with Cloud Assurance and Technical Leads and act as the escalation point for all delivery issues specific to Cloud Services
- Provide leadership and coordinate with the technical leads in the delivery of high-quality services within committed timeframes
- Ensure build phase of projects are delivered on time and with high quality
- Ensure complete understanding of the delivery estimate and project scope - lead delivery team to deliver project within the framework of the given estimate and assumptions
- Meets weekly with the customer during the transition to provide an update on status.
- Works with the technical manager to coordinate the assignment of resources to the project.
- Ensures completion of transition within 12 months unless a documented business case is internally approved for extending beyond 12 months.
- Reports bi-weekly through dashboard updates and status calls as to red/yellow/green status with a clear action plan to return to green.
- Facilitates go-live / transition to assurance engagement with the technical lead and customer – in coordination with project close out activities
- Provides reports on actuals vs. baseline for tasks in the Plan.
- Follows transition methodology consistently and works with broader team to continuously refine and improve the process.
Successful People in this Role will:
• Understand how to interpret the server network build and contractual documents
• Ability to manage Clarity Project Tasks and ServiceNow tickets and dashboards
• Understand the impact of campus blackout dates for project scheduling
• Understand Cloud processes and technologies and possess advanced project management skills.
• Respond with a sense of urgency but with a standard, consistent approach.
• Remain calm during inappropriate customer behavior
• Escalate risks when critical path tasks become threatened
• Notify Cloud Transition Services Director and Customer Success Manager when customer relationship is at risk