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Cloud Transition Manager

Location: 

Sydney, NSW, AU

Req ID:  680
Level of experience:  Executive
Remote:  Yes
Travel Required:  0%-25%
  • Provide leadership and oversight of successful transitions to the Ellucian Cloud.
  • Establish account communication, governance, and expectations that create positive customer transitions.
  • Representing Cloud Services to the customer and/or local site executive for all related transition issues.
  • Coordinate with Cloud Assurance and Technical Leads and act as the escalation point for all delivery issues specific to Cloud Services
  • Provide leadership and coordinate with the technical leads in the delivery of high-quality services within committed timeframes
  • Ensure build phase of projects are delivered on time and with high quality
  • Ensure complete understanding of the delivery estimate and project scope - lead delivery team to deliver project within the framework of the given estimate and assumptions
  • Meets weekly with the customer during the transition to provide an update on status.
  • Works with the technical manager to coordinate the assignment of resources to the project.
  • Ensures completion of transition within 12 months unless a documented business case is internally approved for extending beyond 12 months.
  • Reports bi-weekly through dashboard updates and status calls as to red/yellow/green status with a clear action plan to return to green.
  • Facilitates go-live / transition to assurance engagement with the technical lead and customer – in coordination with project close out activities
  • Provides reports on actuals vs. baseline for tasks in the Plan.
  • Follows transition methodology consistently and works with broader team to continuously refine and improve the process.

 

Successful People in this Role will:
•    Understand how to interpret the server network build and contractual documents
•    Ability to manage Clarity Project Tasks and ServiceNow tickets and dashboards
•    Understand the impact of campus blackout dates for project scheduling
•    Understand Cloud processes and technologies and possess advanced project management skills.
•    Respond with a sense of urgency but with a standard, consistent approach.
•    Remain calm during inappropriate customer behavior
•    Escalate risks when critical path tasks become threatened
•    Notify Cloud Transition Services Director and Customer Success Manager when customer relationship is at risk

 

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