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Technical Support Specialist


Stone Ridge, NY, US

Req ID:  1882
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.




The SUNY Ulster Technical Support Specialist is responsible for ensuring that all college computer technology is up to date and working as effectively and efficiently as possible.  This indivudal holds a personal and professional stake in ensuring SUNY Ulster’s technology provides the best possible support for the teaching and learning efforts of faculty and students at all campus locations.  Support Specialst will maintain consistent, year round, clear communication with faculty to understand their changing needs, and to keep them informed of changes to the teaching environment.


Job Description Overview:

Responsible for all aspects of design, specification, configuration, installation, maintenance, updating and troubleshooting of computer technology including:

- All classroom and computer lab technology

- All college-owned computers

- All classroom printers including plotters and 3D printers.


Tasks include but are not limited to:

  • effectively scheduling updates and deployments according to class schedules and room availability.

  • respond to all classroom / student use technology requests quickly and effectively.

  • work directly with faculty and staff in the development of images and specialized tech for each classroom / lab.

  • train faculty in the use of standard hardware and software in labs. 

  • develop and deploy lab computer images with input from instructors / staff

  • stay up to date on available deployment and maintenance technologies

  • ensure ongoing student access to college owned computers. 

  • make necessary changes in accordance with the necessities of the part of term.

  • work with faculty to develop purchasing and deployment plans for new equipment and software.  

  • maintain a complete and up to date a complete inventory of hardware and software.

  • work with Associate Support Specialists to ensure that all user based technology problems are addressed quickly and effectivtly 


Position Requirements:

  • Ability to schedule and manage own workflows and projects that may involve others

  • A proven proficiency in maintaining both PC and Macintosh hardware.

  • A proven proficiency with Microsoft Windows and current Mac OS’s. 

  • Familiarity with the utilization of Virtual Machines in Hyper-V to build images.

  • Experience using both Microsoft Deployment Toolkit and Windows Deployment Services.

  • Experience using an MDM for deploying MacOS Images.

  • A professional history of successful customer service. 

  • A means of personal transportation for use between the main site and satellite campuses

  • Ability to lift 50 pounds.




Career Function : Client Services and Consulting 

Career Level : Mid-Career 

Hiring Manager Name: Karen Goodell 

Recruiter Name: Carlos Rosa 

Employee Class: Regular Employee 

Remote: No 

Travel Required: 0%-25% 



Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Kingston

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