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Associate Technical Support Specialist


Stone Ridge, NY, US

Req ID:  1951
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Employee Type:  Full - Time 




At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.





  • Troubleshoot, repair, install and maintain PC related hardware on the College’s networks.

  • Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.

  • Visits departments throughout the College to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, kiosk, scanners, monitors, printers, telephones, faxes, and other peripherals.

  • Track inventory

  • Ensures the accurate and complete logging of required information into the IT ticketing system.

  • Adheres to College and OIT policies and procedures.

  • Provides software support on College approved applications and operating systems.

  • Assists with special projects as needed.

  • Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.

  • Must be able to backup, transfer and restore user settings, documents and other files.

  • Must be able to troubleshoot and resolve operating system problems, application software problems, printing problems, and network connectivity problems on a TCP/IP based network.

  • Working knowledge and understanding of a broad range of desktop based hardware and software and networking concepts.


Position Requirements:


  • Ability to lift, move and inspect computer terminals, printers and related equipment.

  • Must have own transportation and may occasionally be required to travel to a remote site approximately 12 miles away from the main campus. Must be capable of sitting for prolonged periods of time.

  • Works in office conditions but will be required to visit other department locations.



Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Kingston

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