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General Intern (Senior)

Location: 

San Andres Cholula, PUE, MX

Req ID:  752
Level of experience:  Intern
Remote:  No
Travel Required:  None

The Ellucian Information Development team is looking for an Intern Technical Writer.

 

The Information Development team plays a vital role in ensuring that Ellucian products are clearly described in documentation that's accurate and useful. An Intern Technical Writer participates in the creation of online documentation in accordance with Ellucian guidelines.

 

The successful candidate will have opportunities to:

  • Participate in source format conversion effort and rework for existing documentation set, applying standards and improving on the quality.
  • Create high-quality technical documentation for Ellucian’s products.
  • Work with product teams and mentors to learn about the product, and work with the products hands-on while new features are in development.
  • Collect data by interviewing Subject Matter Experts (SMEs), developers and other technical personnel, researching written material, and attending demonstrations to become familiar with product technology.
  • Develop methods to transform data into easy to understand, user-friendly written documentation
  • Review and gather feedback from clients and other stakeholders to create highly usable, robust information to support users
  • Review and test software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions
  • Create graphical images, flow charts, and diagrams for inclusion in documentation
  • Research the information needs of software development projects to determine the best approach for developing content
  • Plan and develop documentation deliverables for at least one project, often under tight deadlines

 

REQUIREMENTS

  • Undergraduate degree in Technical Communication or equivalent, or actively pursuing a degree
  • Demonstrated effective written (English language) and verbal communication skills
  • Excellent organizational skills
  • Ability to understand technical terms and basic software development processes
  • Ability to work on multiple projects simultaneously
  • Ability to be part of a team and contribute to a team goal
  • Awareness and basic understanding of markup languages, such as HTML or XML
  • Candidates must submit recent high-quality writing examples, preferably task-based content for a technical audience
  • Applicants may also be expected to take skills tests

 

#LI-RM1

 

Desired skills/knowledge/experience

  • Basic knowledge of content for software applications
  • Awareness of agile methodology
  • Working knowledge of minimalism as applied to documentation
  • Working knowledge of XML/DITA and structured authoring methodology
  • Working knowledge of mixed media, such as graphics
  • Working knowledge of multiple authoring tools

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