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Technical Writer (XML / DITA, Cloud Software Docs)


Rochester, NY, US

Req ID:  1775
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 




At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

The Ellucian Information Development team is looking for a Technical Writer. The Information Development team plays a vital role in ensuring that Ellucian products are clearly described in documentation that's accurate and useful.


The Technical Writer drives the creation of online documentation in accordance with Ellucian guidelines. The candidate will have full responsibility for documentation suites in one or more product areas, and is expected to work with Subject Matter Experts and customer feedback to continually improve usability and quality of our documentation. The candidate must be able to successfully execute multiple projects from concept to publication under tight deadlines and changing conditions while coordinating input from numerous sources.


The Technical Writer is expected to think critically and see gaps in products or processes, and show initiative and good judgment in developing solutions. He/she should have demonstrated experience working with Cloud/SaaS technologies, XML/DITA, and Agile.


The successful candidate will:


  • Create high-quality technical documentation for Ellucian’s products.
  • Work closely with product teams to learn about the product, as well as work with the products hands-on while new features are in development. Writers also work with customers who provide feedback about our documentation and services to improve the documentation.
  • Collect data by interviewing SMEs, developers and other technical personnel, researching written material, and attending demonstrations in order to become familiar with product technology and develop methods in order to translate data to easy to understand, user-friendly written documentation
  • Review and gather feedback from clients and other stakeholders to create highly usable, robust information to support users
  • Review and test software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions
  • Create graphical images, flow charts, diagrams, and video for inclusion in documentation
  • Participate in software design meetings to review design options from an information usability perspective and recommend alternatives based on user knowledge and industry standards for information development
  • Research the information needs of software development projects to determine the best approach for developing content
  • Plan and develop documentation deliverables for multiple projects, often under tight deadlines and coordinate the work of other contributors


Required Skills / Knowledge / Experience


  • Undergraduate degree in Technical Communication or equivalent, with 2-4 years of technical writing experience (early career, positioned for growth in the field)
  • Effective written (English language) and verbal communication skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Experience developing documentation and online help for software applications
  • Ability to be part of a team and contribute to a team goal
  • Must have demonstrated expertise with XML/DITA and structured authoring methodology
  • Must demonstrate experience with an XML authoring tool, Oxygen Author or Editor preferred
  • Must demonstrate experience with topic-based authoring
  • Demonstrated ability to perform project management activities in an agile environment, such as determining and coordinating documentation user stories/tasks in conjunction with development and testing tasks, providing estimates, general communication skills with the team
  • Candidates will be required to submit recent examples of documentation they created
  • Applicants may also be expected to take skills tests to determine their aptitude


Desired Skills / Knowledge / Experience:


  • Experience working in agile development teams
  • Working knowledge of minimalism as applied to information development
  • Experience working with a component content management system
  • Experience working with a cloud-based content delivery system
  • Experience working with multiple authoring tools
  • Experience with mixed media, such as video
  • Experience working with higher education software systems

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Rochester

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