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Manager, Software Development


Rochester, NY, US

Req ID:  1930
Level of experience:  Management/Sr. Management
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 




At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.




Ellucian is seeking a dynamic, technical manager to lead a group of motivated software developers, architects and QA engineers in the development of multi-tenant cloud solutions built on Amazon Web Services. The team builds and maintains Ellucian’s Ethos Platform, which consists of various services which facilitate the integration of higher-education software applications deployed at hundreds of Universities around the world. The Ethos platform handles hundreds of tenants and has processed over 1 billion messages yet there is still so much growth for the platform. Be part of the team that powers Ellucian’s business!


Essential Duties & Responsibilities:


  • Working with Product Management and senior leadership, establish team priorities
  • Working with senior leadership and peers in the R&D organization, evaluate dependencies and coordinate delivery
  • Guide software architecture, design, cloud deployments, and devops pipeline
  • Embrace and evangelize change - create, implement, and refine team processes
  • Ability to work in a fast-paced, delivery-focused environment
  • Support customer adoption of new solutions; address and resolve customer escalations
  • Engage in continuous learning and adoption of new concepts, technologies and functionality
  • Actively participate within agile development ceremonies (sprint reviews, planning, scrums)
  • Collaborate with Business Analysts, Architects, Developers and UX Designers to determine the most intuitive user interface
  • Lead technical initiatives in the team
  • Be the front runner for cross-team collaborations
  • Establish team priorities and guide design efforts that result in designs that satisfy all functional, performance, elasticity, and quality requirements
  • Understand and apply industry best practices and trends when appropriate
  • Conduct interviews and participate in hiring decisions
  • Mentor and coach new team members
  • Represent the company with clients and at industry events




  • 7-10 years of professional experience
  • Proven experience with cross-team facilitation and coordination for technical design and discussions
  • Degree in computer science, software engineering or similar course of study.
  • Highly motivated self-starter with advanced capability to quickly learn, and work with new technologies and complex technical environments
  • Experience working on cloud platforms such Amazon Web Services (preferably), Microsoft Azure or Google Cloud Platform; certification preferred
  • Expert in Agile software development practices such as XP, Lean Agile, Scrum, or Kanban 
  • Experience with DevOps tools and processes
  • Excellent verbal and written communication skills
  • Experience with multiple architectures (e.g., monolithic, service-oriented, event-driven, microservices, serverless)
  • Demonstrated ability for critical thinking and problem solving
  • Demonstrated skills in planning and project delivery
  • Ability to work with ambiguity and changing priorities




Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Rochester

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