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Technical Intern (Sophomore)

Location: 

Reston, VA, US

Req ID:  1888
Level of experience:  Intern
Remote:  No
Travel Required:  None

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

 

Position Responsibilities : 

  • Providing IT support across the Ellucian organization.
  • Taking on and resolving “Tier 2” requests and Incidents.
  • Providing excellent customer service.
  • Process improvement through automation and the use of technology.
  • Being a leader on the Technical Services Team.
  • Other duties as assigned


Position Requirements: 

  • Student pursuing an Associate's or Bachelor's degree in technical area
  • Professional presence and excellent communication skills
  • PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10, OSX).
  • Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair and maintenance and all Ellucian specific applications.
  • Experience with cloud technologies (Box, Blue Jeans, and Office365)
  • Remote user support including - VPN installation and configuration
  • Testing new releases of software, Operating Systems, hardware, and peripherals.
  • Knowledge in PC support tools (i.e. SCCM, OSD, TeamViewer, and TEM).
  • Working knowledge Audio Visual and Video teleconferencing
  • Responsible for providing excellent support and timely service.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Washington DC