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SVP, Global Services

Location: 

Reston, VA, US

Req ID:  1088
Level of experience:  Executive
Remote:  No
Travel Required:  0%-25%

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

 

SVP of Global Services

SVP of Global Services will be a critical leader at Ellucian and will be responsible for leading our Professional Services Organization through profitable revenue growth and delivery of an exceptional customer experience. The successful candidate will have a highly innovative and transformational approach- not just to the team and company- but as it relates to the broader industry and how top software companies do Services, breaking down regional siloes and implementing bleeding-edge automation, mobile, and delivery solutions.

Higher education customers are transforming their campuses, leveraging technology and solutions to enable student success. The SVP of Global Services will partner with our customers in enabling their transformation to cloud/SaaS solutions and ensuring successful adoption of these solutions. Our services team is instrumental in consulting with our customers and delivering value-add services that provide the quickest path to success.

Key Responsibilities:

Ownership & accountability for building, maintaining and growing a portfolio of SaaS implementation services

Provide the vision & direction to implement strategies, processes and technologies to deliver best in class customer experience while enabling profitable revenue growth

Innovate and modernize the current function by implementing latest automation and mobile technologies to enhance customer experience & realize global efficiency gains

Standardize the global delivery methodology; promoting and ensuring the adoption of global best practices in all regions

Break down regional siloes, transforming the greater global team to act as one cohesive unit vs. the separate and self-contained current state

Provide the Executive Leadership necessary to ensure that we hire, train, and develop our teams, such that they consistently set the highest standard for the experience they give our customers and are personally and professionally fulfilled by their work

Partner closely with Sales, Marketing, & Product Management to support Ellucian go to market strategies for all SaaS solutions

Interface with Cloud Services and Software Development teams to drive enablement requirements and specifications into SaaS solutions

Be central to defining the services innovation needed to ensure that the operation remains, and is seen to remain, at the leading edge for higher education and the greater software industry

Develop annual capital and expense plans that support the attainment of strategic and financial objectives 

Closely work with the Sales team, Finance team and Regional Services leaders ensuring that financial and capacity planning is accurate 

Analyze and manage capacity and demand to meet the needs of future implementations, and build strategic contract relationships to serve as a bench of resources to staff spikes in demand

Devise rapid deployment strategies for new products and services on the Ellucian Cloud Platform

 

Requirements:

A minimum of 15 years successful experience as executive leader; including experience managing SaaS implementations

Experienced leading Global teams; rising through the consulting/ PS ranks, and having accountability running a ~400+ person, ~$100M P&L

Customer Focus: Deep passion for customer experience, coupled with a driving motivation to solve their problems and continually improve their experience

Experienced in modernizing a Service group by driving the digital adoption of process & service models

Seasoned executive leader possessing a strong balance of EQ/IQ with expertise in taking new solutions to market using industry best practices and cloud concepts

Proven ability to develop strong working relationships in a matrix, global environment and establish a high level of credibility across functional lines of business and organizational levels

Management skills including development of talent, strategic planning, budgeting and creative solutions

Ability and experience to maintain a detailed and up to date knowledge of advances in Cloud and SaaS technology methodology

Proven experience enabling delivery readiness for new SaaS solutions and bringing new SaaS service offerings to market

Results focused with a strong bias toward thoughtful action

Transformational Driver: not a steady-state or cruise-control type of leader

Highly organized, self-directed business style, with strong ability to prioritize

Ability to juggle multiple projects and initiatives simultaneously as well as effectively collaborate across teams and to work in a diverse, fast paced environment

Demonstration of excellent communication skills, both written and verbal, communicating effectively with customer, executives, leaders, program/initiative owners, stakeholders, and other audiences as well as delivering presentations before large audiences

Bachelor’s degree with Master’s preferred

#LI-JM1

 

 

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Washington DC