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Director, Cloud Applications (SaaS)

Location: 

Reston, VA, US

Req ID:  760
Level of experience:  Management/Sr. Management
Remote:  No
Travel Required:  0%-25%

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

 

Summary:     

We are seeking a high caliber leader for our Cloud Operations organization within our company.  This is an opportunity for the successful candidate to be part of the Cloud Operations leadership team, helping to drive our transformation into a world-class SaaS provider. The ideal candidate will be a high performance manager with an extensive background leading cloud operations organizations on AWS infrastructure at prior SaaS companies. 

Responsibilities:

  • Build and lead a global SaaS engineering team delivering multiple products on multiple technology stacks
  • Develop organization and processes that can take delivery of iterative releases from Agile R&D and DevOps teams whilst ensuring proper change management.
  • Create a nimble, energized, customer-centric culture typical in a leading SaaS company.
  • Implement and manage light ITIL processes using the ServiceNow platform.
  • Establish organizational metrics to define and measure success.
  • Ensure the service exceeds 99.9% uptime.
  • Partner with platform engineering, monitoring, DevOps, and product development teams to build end-to-end solutions that are resilient and scalable.
  • Manage to data sovereignty and data protection constraints in an international environment

Requirements:

 

  • 5-7 years of experience leading a 24/7 operations organization with a SaaS provider deploying and operating complex cloud infrastructure, at large scale, that is highly available
  • Experience operating SaaS applications in AWS.
  • Deep understanding of cloud technologies such as virtualization, Security Groups, RDS, ELBs, EBS, S3, AZs. 
  • Experience and working knowledge of Linux/Oracle and Windows/SQL tech stacks as well as APM (Application Performance Management) and monitoring tools
  • Proven ability to perform in a collaborative, team-oriented environment with a strong customer orientation (internal and external).
  • Familiarity with ITIL.
  • Excellent interpersonal skills at all levels within the organization
  • Must be impeccably honest and ethical. 
  • #LI-JM1

Education/Certifications:

An undergraduate degree in computer science, engineering, mathematics, or management, or equivalent experience is required.  An advanced degree in related field is a plus.  Ideally ITIL certified.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Washington DC

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