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Desktop Engineer


Reston, VA, US

Req ID:  1572
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.


Position Responsibilities 


  • Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
  • Expertise with the following: Windows desktop Operating Systems, Outlook, Network, MAC Systems, Video Conferencing, and Audio.
  • Maintains awareness of new and emerging technologies and products provided by IT.
  • Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
  • Communicate maintenance schedules, operational issues and impacts to IT management and business users.
  • Encourage communication of new ideas, solutions, suggestions and problems. 
  • Provide feedback regarding IT methodologies, standards and industry leading practices.
  • Research and implement tools and technology that will enhance the way we provide services to our employees.
  • Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
  • Facilities support, including AudioVisual systems


Position Requirements 


  • Strong knowledge in the Windows OS and core desktop software configuration
  • Strong technical skills designing, documenting and implementing projects.
  • Ability to triage systems down situations
  • Solid understanding on mobile devices (iPhone, Android)
  • Strong understanding of Mac, iOS configurations and support
  • Strong understanding of the product flow patch management, software distribution/deployment and imaging technologies such as SCCM, IBM BigFix etc.
  • Strong knowledge of end user applications and hardware including:
  • Microsoft Office
  • Symantec Antivirus
  • Cloud based storage platforms
  • Zoom Video Conferencing
  • Dell and Lenovo laptops
  • Experience with Desktop Imaging processes and technology

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Washington DC

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