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Systems Administrator

Location: 

Nelsonville, OH, US

Req ID:  1652
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 

 

 

 

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

Provide operational support, maintenance, and repairs for Hocking College’s data center, networking equipment, telephone system, desktop and mobile devices. This person is also responsible for troubleshooting, installing, testing, maintaining, and upgrading network hardware and software. This person will serve as an escalation technician for network, systems, and infrastructure issues reported to the Help Desk. This person will use teamwork and initiative in the course of the normal job responsibilities. This involves occasional travel for on-site work and includes maintaining logs and giving oral and/or written reports prepared in a professional manner regarding tasks/projects in progress and completed.

 

Job Functions:

  • Troubleshoot network systems, components, and related hardware and software and perform repairs to these systems.
  • Design and implement methods for monitoring, maintaining, and documenting infrastructure systems and equipment to insure stable operation, reliability, and that service level expectations are met for all dependent systems.
  • Troubleshoot and support of systems as directed by the Technical Director.
  • Participate in an on-call rotation to monitor, troubleshoot, and repair critical systems and respond to emergency customer requests during off-hours.
  • Provide weekly status updates on task progress other initiatives to the Technical Director.
  • Provide service request progress and completion data to customers and other technicians in a timely, accurate, and professional manner.
  • Provide service request escalation support for Helpdesk and other technicians.
  • Create and maintain documentation, work instructions, and knowledgebase articles for both technician and customer consumption on the operation and troubleshooting of network and related technology systems.
  • Maintain a high level of technical knowledge and expertise through a continual education process, both formal and self-taught.
  • Interact with customers, co-workers, administration, and students in a supportive and cooperative way.
  • Other duties and tasks, as requested.

 

Preparation, Training, Education and Experience:

  • Associate’s Degree in Information Systems, Networking, Computer Science, or equivalent.
  • Minimum of three years of hands-on experience troubleshooting, configuring, and repairing a variety of network hardware, software, and technology systems.
  • Customer service focus with the ability to relate well with staff, faculty, and students with excellent communication and cooperation.
  • Ability to research, test, and collect information on new ideas/concepts and possess a strong conceptual background in technological issues with careful, well thought out implementation strategies.
  • Ability to analyze complex systems and understand the interdependencies and operational thresholds to accurately and efficiently plan for new system implementations, upgrades, and maintenance.
  • Demonstrated ability to work with a variety of individuals in a problem-solving situation.
  • Ability to identify the root causes of problems and to apply and document permanent corrective actions to repair the problems.
  • Ability to quickly learn new skills.
  • Demonstrated project management, organizational and time management skills.
  • The ability to manage multiple tasks simultaneously and work effectively under pressure with end-users at all skill levels.
  • Effective oral and written communication skills.
  • Demonstrated ability to work in a fast-paced team environment.
  • Experience with specific applications and technologies preferred, including the following: Windows Desktop and Server OSes, Ubuntu Linux, Microsoft Office 365, Microsoft SQL, Mac OS, Microsoft Active Directory, Microsoft Azure, Symantec Backup Exec, LDAP, VMWare ESXi, Cisco IOS and Juniper Switches, Cisco Meraki wireless, cameras, and SDWAN, iSCSI SAN, Microsoft PowerShell

 

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Athens

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