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Technical Intern (Sophomore)


Malvern, PA, US

Req ID:  1228
Level of experience:  Intern
Remote:  No
Travel Required:  0%-25%

Role Responsibilities: 

  • Providing IT support across the Ellucian organization.
  • Taking on and resolving “Tier 2” requests and Incidents.
  • Providing excellent customer service.
  • Process improvement through automation and the use of technology.
  • Being a leader on the Technical Services Team.
  • Other duties as assigned

Position Requirements: 

  • Student pursuing an Associate's or Bachelor's degree in technical area
  • Professional presence and excellent communication skills
  • PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10, OSX).
  • Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair and maintenance and all Ellucian specific applications.
  • Experience with cloud technologies (Box, Blue Jeans, and Office365)
  • Remote user support including - VPN installation and configuration
  • Testing new releases of software, Operating Systems, hardware, and peripherals.
  • Knowledge in PC support tools (i.e. SCCM, OSD, TeamViewer, and TEM).
  • Working knowledge Audio Visual and Video teleconferencing
  • Responsible for providing excellent support and timely service.

Nearest Major Market: Philadelphia

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