Share this Job

Senior User Researcher


Reston, VA, US

Req ID:  771
Level of experience:  Senior Level
Remote:  Yes
Travel Required:  None

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.



As a UX Researcher, you champion our users by providing qualitative and quantitative research to the UX team and to stakeholders.


You have:

  • A Four-year degree (Master’s preferred) in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science, Sociology, or related field. 
  • Skills in test-plan management, skillful session facilitation, and clarity in communicating research methods and outcomes
  • Demonstrated competence with usability testing, cognitive walkthroughs, heuristic reviews, and gathering qualitative and quantitative measures using design artifacts at any level of fidelity
  • Strong communication skills
  • The ability to juggle priorities and multiple projects


A typical day for you might look like this:

  • Designing tests (usability test scripts, recruiting, methods, analysis surveys…)
  • Meet with a project lead to and weigh in about the progress of research efforts and answer any questions related to research
  • Polish up a Qualtrics survey which gathers information from students about a typical day in their life
  • Debrief a project team about recent insights gained from usability testing
  • Read articles, books, papers, blog posts about topics in research that pertain to current projects 
  • Reach out to a Product Owner to chat or meet via video conference to discuss research (how to apply certain practices, upcoming projects, challenges…)


If this job were your college experience, this would be your major/minor:

  • Major: User Research
  • Minor: Interaction Design
  • Minor: Usability


You are: 

  • Comfortable with uncertainty
  • Your authentic self at work
  • Comfortable working with remote teammates in different time zones
  • Committed to creating timely, quality work
  • #LI-JM1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Washington DC

Apply now »