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Cloud Configuration Management Analyst


Lake Mary, FL, US

Req ID:  1219
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 




Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.



LOCATION - WILL WORK IN OUR LAKE MARY, FL OFFICE (eventually work remote from home some days during the week too) (WE DO OFFER RELOCATION $$)


*WHAT WE ARE SEEKING: We are seeking a configuration management analyst to join our cloud services operations team to design, implement, and support configuration management services and controls for cloud. This role will be the SME for the cloud CMDB and will model the cloud information architecture and CMDB integrations using the ArchiMate modeling language.



As a Cloud Configuration Management Analyst at Ellucian, you will be managing cloud integrations into the CMDB and maintaining the cloud information architecture model.  You will work closely with DevOps, cloud engineering, and cloud operations to design and build services that deliver efficiency, automation, and accuracy while providing appropriate operational and security controls.  You will maintain the configuration management current and future state diagrams, provide guidance on projects, and facilitate audits of CMDB data.


  • Manage the Configuration Management (CM) program, including strategy, policy, and standards
  • Utilize the model-based system engineering methodology to design CM services that improve cloud delivery and operations
  • Develop process and training materials to guide adoption CM standards.
  • Maintain current and future states of the cloud information architecture model
  • Support the maintenance and continuous improvement of the CM process
  • Publish roadmap of technology and process improvements
  • Lead the development, implementation, and management of controls, processes, tools, and policies based on analysis, research, and recommendations
  • Provide guidance on automation and process improvement projects and advocate for best practices within CM and related processes.
  • Manage CMDB integrations and the relationships between the CMDB and change, release, and incident management


  • BS/BA Degree
  • Minimum of five years of experience effectively leading requirements gathering, design, and deployment of solutions.
  • Minimum three years of experience managing Agile software or technology projects
  • Broad expertise in developing CM concepts, practices, procedures and assessing impacts on business operations
  • Experience managing a CMDB and IT Service Management systems.
  • Understanding of model-based engineering methods and modeling languages (UML, SysML, BPMN, ArchiMate)
  • Experience thinking strategically and communicating effectively with senior leadership
  • Experience designing system integration, support, maintenance, and sustainment
  • Strong analytical and problem-solving skills with the ability to effectively adapt and apply rapidly changing technology
  • Strong team-oriented interpersonal and communication skills; ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding
  • Understanding of Agile practices, servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency


Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Orlando

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