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Audit Support Specialist (Infosec, Cloud Applications, Operational Auditing, AWS) - REMOTE


Lake Mary, FL, US

Req ID:  1577
Level of experience:  Mid-Career
Remote:  Yes
Travel Required:  0%-25%

Employee Type:  Full - Time 




Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.



Preferred location is at Ellician's offices in Lake Mary, FL.  Remote applicants will also be considered.


As an Operations Process Specialist at Ellucian you will be leading, facilitating, and executing Operational Auditing for the Cloud business in partnership with Ellucian’s Information Security team.  In Operational Auditing you will ensure our Cloud business is tracking to business standards and key performance indicators so that our teams and leaders have a clear and concise understanding of whether we are being successful in our delivery of services to our customers.  The position requires that you work collaboratively across the organization to identify areas of improvement in current data, policies, procedures, reporting, communication, ITSM practices and training. You will be part of the team who implements new tools and/or procedures while continually being focused on the overall Business Unit’s needs and goals. 




  • Operations Tracking 

  • Propose and plan for operational audits in business units.  

  • Ensure appropriate evaluation techniques (e.g. automated testing, statistical sampling, etc.) have been identified for effectively and efficiently analyzing and testing process and control effectiveness and information accuracy. 

  • Elaborate the procedures of sampling and guidelines for collection and reporting quality data  

  • Perform ongoing evaluation and analysis of business operations and workflow to identify areas for improvement in standards 

  • Execute operations sample audit and assess operations, process, compliance, key risk and control indicators.  

  • Processing Audits: 

  • Collaborate with all levels of personnel from operational staff in the field to the executive management team as applicable for each audit. 

  • Assist with the preparation of materials presented to auditors on behalf of the internal audit function.  

  • Ensure audits are complete, including: reports; memos documenting and summarizing the audit results; and recommendations are accurate, logical, concise, and grammatically correct in compliance with the internal audit department standards. 

  • Prepare and present quality reports of audit findings and recommendations to Cloud leadership  

  • Executing on Audit Results: 

  • Inspect data, elaborate on, and recommend improvements  

  • Effectively communicate and report audit status, results; and work with management to develop management actions plans to remediate audit issues and process improvement enhancements.   

  • Alert appropriate Cloud management regarding any required staff training shown to be a requirement based on audit outcomes and/or to minimize risks 

  • Monitor the status of applicable recommendations and enhancement implementations; ensuring past audit recommendations are implemented. 

  • Identifying, recommending and guiding teams to best practices where they are not currently followed 

  • Work with manager to prioritize work relative to business effort, urgency and impact 

  • In an agile manner, collaborate across the organization to analyze and improve upon audit standards that supports organizational needs 

  • Make use of communication standards to communicate operational audit policies and practices across full organization 

  • Responsible for supporting the use of unified ITSM tools; including collaboratively designing, testing, process implementation and training coordination across the Cloud Business Unit. 

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Orlando

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