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Associate Colleague Accounts Receivable Software Analyst (MUST HAVE COLLEAGUE AR EXP) REMOTE

Location: 

Reston, VA, US

Req ID:  1625
Level of experience:  Entry-Level
Remote:  Yes
Travel Required:  None

Employee Type:  Full - Time 

 

 

 

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

 

Associate Software Analyst-Colleague Student/Accounts Receivable – Global Support

type - f/t salaried

location - remote from home anywhere in the US (NO travel)

 

 

 

Job Description:

  • Providing technical support and expertise to Ellucian Colleague system users, internal Ellucian staff and to the support staff of partner companies
    • Working through and documenting the understanding of client business processes to handle problem recognition, research, isolation, resolution, and follow-up for unique user problems.
    • Advocating and implementing best practices related to usability, performance, security, and quality
    • Coordinating problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions
    • Collaborating with other analysts, developers and other groups
  • Performing technical troubleshooting covering data migrations, performance, and product related issues
  • Effectively using company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues
    • Log and track complex cases using Salesforce database and maintains historical records and related problem documentation
    • Actively contributing and working to continually improve customer self-help through the publication technically accurate knowledge base articles
  • Participating in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone
  • Contributing as an active member of the Ellucian Action Line (Global Support) Team by providing open and honest feedback to others, supporting the rest of the team and creating an environment of optimism and achievement
  • Providing written and verbal knowledge to other team members through collaboration and training
  • Flexible Work Schedule
    • Must be able to work a dedicated shift from 11-8 EST 1-2 days a week (no more than 3).

Required Skills/Knowledge/Experience:

  • Experience troubleshooting and/or working with Ellucian Colleague Accounts Receivable products and applications
  • Excellent analytical abilities and problem-solving skills
  • Self-motivated with ability to work independently
  • Excellent communication (written and verbal) and interpersonal skills
  • Previous experience working in a technical analyst capacity providing enterprise level support.
  • Strong experience with at least one of the following:
  • Java, C++, Visual Basic, and/or C# programming languages
  • Unidata/Oracle/SQL querying and data structures
  • ASP.NET Web API
  • Colleague Envision development
  • Colleague Studio
  • Colleague Accounts Receivable
  • Colleague Student Finance
  • Colleague eCommerce
  • Accounts Receivable background

Preferred Skills/Knowledge/Experience:

  • Ability to communicate with technical and non-technical audiences both internally and externally
  • Familiarity with Salesforce Service Cloud
  • Familiarity with API Customization and Debugging
  • Familiarity with Cloud/AWS/SaaS business models and underlying architecture
  • Familiarity with object-oriented programming and working with web applications (web server administration, HTML, etc.) and related infrastructure
  • Experience with large-scale system deployments and agile development practices  
  • Experience with UNIX, Windows 2000, and relational databases (Oracle, Unidata) is required. 
  • Able to read and understand programming languages such as Envision, SQL, Java, C, C++, and/or Visual Basic is required.
  • Strong Accounts Receivable background in a Higher Education setting
  • Bachelor's degree or the equivalent of 5-8 years of work experience with complex systems.  Minimum of 3 years of experience in a professional technical environment.

 

INDREMOTE

#LI-MR1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Washington DC

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