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Cloud Transition Manager

Location: 

Dublin, D, IE

Req ID:  1814
Level of experience:  Management/Sr. Management
Remote:  Yes
Travel Required:  0%-25%

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based Universities of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

 

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

Cloud Transition Managers at Ellucian are critical in establishing customer relationships with the Cloud Business Unit.  You will be the primary point of contact, responsible for a customer’s transition into Cloud.  The transition into Cloud follows a very specific project and customer management methodology.  As the initial influencer of the Cloud customer relationship, you will need to communicate professionally, exposing seamless internal team coordination and growing each customer’s confidence in our delivery of contracted services as they move from on premise technical delivery to Cloud based maturity.

 

Responsibilities:

  • Responsible for the customer transition into Cloud
  • Accountable for the customer experience of assigned customers
  • Manage priorities across multiple customers
  • Responsible for managing the full lifecycle of transition related tasks as defined by the methodology
  • Responsible for coordination of customer contract add-ons established during transition periods
  • Participate in sales to delivery calls
  • Ownership of PS/PM Communications and adhere to Cloud ITSM practices
  • Respond with a sense of urgency but with a standard, consistent approach, including remaining calm during inappropriate customer behaviour
  • Escalate risks when critical path tasks become threatened 
  • Serves as an owner of customer escalations during transition

 

Qualifications:

  • 3+ years customer facing experience managing customer relationships
  • 7+ years proven professional and technical industry experience
  • Project management background.
  • Multiple years of experience with ERP or complex distributed application environments
  • Supporting and managing systems and/or application engineers
  • Leadership and management skills
  • Have strong conceptual technical knowledge of product portfolio
  • Analytical and technical problem-solving
  • Innovative and hardworking focused on improving the environment that they work in
  • BS/BA degree.  Other qualifications with adequate experience will be considere

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