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Director, Technical Services


Dover, DE, US

Req ID:  2160
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Employee Type:  Full - Time 


At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.


Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.



Position description for Technical Director


  • Providing support and strong management for the system administration of the Jenzabar EX ERP and the daily support of the College’s ongoing evolution of its implementation and integration with legacy systems;
  • Providing strong leadership and management of the administrative systems staff including meeting regularly to review progress of work, resolution of  problems, and ensure that standards for quality and quantity of work are met; 
  • Acting as a strong leader providing good customer relationship skills and presence in managing client the client’s ongoing evolution of its modernization efforts.
  • Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources;
  • Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines;
  • Managing the effort of developing and implementing ERP and associated administrative systems change management, communication planning, testing procedures, and programming documentation;
  • Project management experience – complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000.
  • Collaborative approach to problem-solving, including use of remote teams/staff.
  • Providing client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community;
  • Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions;
  • Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of Client’s goals and objectives;
  • Providing maintenance, appropriate use, production and problem-solving support, and ad-hoc reporting support;
  • Implementing quality assurance methodologies for change management and problem management;
  • Meeting with users and staff to determine the impact of proposed changes in hardware or software for users;


  • Manage the Configuration, installation and maintenance of Cisco routers, switches, firewall and wireless controllers/appliances


  • Oversee maintenance of Cisco VoIP systems


  • Maintain, install, support Microsoft Windows Server and Active Directory environment


  • Develop policies, procedures and technical documentation related to network/desktop hardware and software use, support, security and backup


  • Respond to needs and questions of network users concerning their access to resources on the network and the operation of software programs


  • Develop and communicate standards for use, operations, and security of the network infrastructure


  • Consult with other region peers and corporate to develop system solutions consistent with organizational objectives


  • Independently research and evaluates new technologies


  • Coordinate activities of hardware, software, and systems support


  • Collect, analyzes and reports on network and server utilization and uptimes


  • Manage server patch management activities and new server software update deployments


  • Maintain and monitor system backups & recovery
  • Assisting with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.
  • Meets with onsite information technology staff to determine impact of proposed changes in hardware or software on computer operations and service to users. Evaluates new software and hardware to determine usefulness and compatibility with existing software and hardware. Evaluates proposed technology projects to assess adequacy of existing hardware and recommends purchase of equipment. Assists in the development of operational and project budgets.
  • Planning and assisting CIO in developing day-to-day policies and procedures to promote successful performance of administrative computer operations;
  • Supporting the CIO in directly managing OIT employees at the client locations
  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Other duties as assigned and in support of the Client relationship

  • Establishing technical and implementation standards to promote the long-term, cost effective management and support of the currently installed administrative systems; and
  • Planning, designing and implementing the integration of other data sources into the Oracle database on a project by project basis, as funded by Client.
  • Reporting to the Ellucian CIO and assist the CIO in providing leadership and employee management on site and associated campuses.
  • Evaluating proposed information technology projects to assess adequacy of existing hardware and recommend purchase of new equipment and software as required;
  • Planning and managing data storage and archival operations and solutions;
  • Managing maintenance contracts for hardware and software and making recommendations to the CIO as appropriate;
    ****Other duties as assigned and in support of the Client relationship****
                ****Always exhibit some forms of Executive Presence****

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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