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Technical Support Specialist (Classroom Technologies)

Location: 

New York City, NY, US

Req ID:  1545
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 

 

 

 

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

 

This position is located at Yeshiva University's Wilf Campus at  2529-2537 Amsterdam Ave, New York, NY 10033

 

  •         Troubleshoot, repair, install and maintain PC related hardware on the College’s networks.
  •         Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.
  •         Visits departments throughout the College to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, Thin Client computers, scanners, monitors, printers, telephones, faxes, and other peripherals.
  •         Tracks inventory
  •         Images PCs and Macs with SCCM/Parallels
  •         Supports Encryption technologies
  •         Ensures the accurate and complete logging of the required information into the IT ticketing system.
  •         Adheres to College and OIT policies and procedures.
  •         Provides software support on College approved applications and operating systems.
  •         Provides audio-video assistance, troubleshooting and repair for classroom and conference rooms, events etc.
  •         Assists with special projects as needed.
  •         Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
  •         Must be able to backup, transfer and restore user settings, documents and other files.
  •         Must be able to troubleshoot and resolve operating system problems, application software problems, printing problems, and network connectivity problems on a TCP/IP based network.
  •         Must be customer service oriented.
  •         Must be courteous and polite.
  •         Good verbal, telephone, and written etiquette.
  •         Working knowledge and understanding of a broad range of desktop-based hardware and software and networking concepts.
  •         Able to follow instructions, work under supervision, and multi-task.
  •         Ability to effectively work in a team environment.
  •         Effective and efficient troubleshooting and problem-solving skills.
  •         Must be reliable and possess good organizational skills.

 

Position Requirements:

 

  •         Ability to lift, move and inspect computer terminals, printers and related equipment.
  •         Must have own transportation and may occasionally be required to travel to a remote site approximately 12 miles away from the main campus. Must be capable of sitting for prolonged periods of time.
  •         Works in office conditions but will be required to visit other department locations.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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