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Instructional Designer-(Quality Matters)


Cleveland, MS, US

Req ID:  1431
Level of experience:  Entry-Level
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 




At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

Delta State University - Cleveland, Mississippi


  • OPEN TO ENTRY LEVEL / RECENT GRADUATES with a degree in Instructional Technology / Instructional Design / Education Technology


This position will provide direction, guidance, facilitation and execution of academic technology services. Qualified candidates must have exposure in planning, developing, implementing, and managing technology-based learning within the higher education industry. The candidate must have a solid understanding of best practices in blended and online education including quality matters, learning theory, curriculum management, delivery models, technology tools, infrastructure, educational quality control, marketing, governance, metrics and business planning.


The Instructional Designer will manage a team of academic professionals focused on securing, managing and delivering large, complex client engagements that evaluate, build technology-enhanced or fully online learning initiatives; the Instructional Designer’s initial assignment will be managing Instructional Technology Services at Delta State University. 


The Instructional Designer is expected to contribute to Ellucian’s Higher Education growth and development in a variety of ways, including:


Service/Engagement Management: Lead service/engagement planning and budgeting; mobilize and manage service teams; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk


Client Management: Assist in the management of day to day interactions with executive clients and sponsors; create and deliver monthly status reports and presentations


Business Development: Develop and maintain contact with top decision makers at key clients or prospects; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies


Practice Development: Develop practical solutions and methodologies; develop "whitepapers" and "point-of-view" documents; lead training; get published in industry periodicals


People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for remote and on-site delivery teams and staff


Required Skills/Knowledge/Experience:

  • 1+ years of experience managing academic technology, distance learning and/or online initiatives. 
  • Proven ability to set and achieve goals
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Excellent interpersonal, project management and written and verbal communication skills
  • Well-developed customer service skills and proven ability to develop and sustain productive customer relationships
  • Knowledge of Instructure Canvas, Respondus, and other Instructional Technology tools
  • Proficiency with emerging technologies, such as podcasting, vodcasting, asynchronous/synchronous technologies and virtual worlds
  • Ability to plan and lead training for faculty utilizing technology


Desired Skills/Knowledge/Experience:

  • Web, Portal development experience
  • Certified in Quality Matters (Peer Reviewer or Master Reviewer)
  • Knowledge of multimedia instructional technologies and synchronous and asynchronous instructional strategies
  • Strong understanding of distance education delivery methods
  • Strong analytical and technical skills
  • A willingness/eagerness to mentor staff
  • Mastery of Adobe Acrobat, Presenter, Captivate, Course Management Systems, Audacity, Macromedia Flash, Photoshop or related applications


Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

Nearest Major Market: Mississippi

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