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Senior Business Analyst - Salesforce Lightning


Bengaluru, KA, IN

Req ID:  2020
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

In light of COVID-19, we recognize the uncertainty that you are probably experiencing right now on how to balance your work and home life commitments while also looking for a new job! Please know that we understand, as we’re trying to figure it out too!


To ensure the health and well-being of our employees, we are requiring all employees to work remotely at this time. While you may not be able to meet your team in person yet, the good news is we are still interviewing & hiring as we have always had a supportive & flexible global and remote culture that creates great connections through Zoom & Slack.


We believe in the #poweroftogether.


At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.


Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.


Job Responsibilities & Requirements


  • Assist Sr. Business Analyst to review intake project requests to ensure alignment with our domain strategies
  • Ongoing application rationalization and simplification of user experience 
  • Requirements gathering, user stories and business process map lead
  • Salesforce Application expert
  • Develop and enhance relationships with key business stakeholders, actively managing their expectations
  • Identify technology impact and dependencies for cross-functional initiatives   
  • Partner with our champions and delivery teams to support key initiatives
  • Work with the solution architect to define and maintain domain strategies and ensure alignment over time
  • Ensure requirements are in alignment with business strategies and business architecture roadmap/framework
  • Assist Sr. Business Analyst to create business architecture models demonstrating how applications, process maps, operations and systems interoperate within the organization
  • Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
  • Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).


Required Skills/Knowledge/Experience


  • Experience with Salesforce Lightning
  • Previous CRM experience
  • Previous business analyst role 
  • Project management and task organization skills
  • Excellence in providing end user support
  • Experience of Salesforce data structures and data modeling
  • Experience with Salesforce.com security model 
  • Knowledge of Salesforce Integration Patterns
  • Experience supporting large-scale Salesforce environments (sandbox and production)
  • Experience with Salesforce Sales Cloud and Service Cloud
  • Excellent written and verbal communication skills
  • Should be able to provide solutions to problems
  • Should be able to handle the project end-to-end
  • Ability to manage multiple projects simultaneously and meet deadlines
  • Ability to communicate technical information to non-technical users



Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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