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Manager, Application Services

Location: 

Bengaluru, KA, IN

Req ID:  2148
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:   

 

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

 

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

 

Job Responsibilities & Requirements

 

  • Experience supporting and managing excellent technical engineers working in 24X7 model.
  • Experience working in a global environment.
  • Experience managing teams supporting products hosted on either Linux or Windows stack.
  • Experience with Amazon Web Services
  • Experience with DevOps tools such as Jenkins, Git, and Docker
  • Experience with automation, or developing tools, using any language.
  • Experience with monitoring tools like DataDog, LogicMonitor, or similar.
  • Experience managing a team toward defined goals, objectives and directives
  • Strong appetite to standardize customer deployments and experience in defining and implementing automation opportunities within an operations environment
  • Willingness to engage in process improvement and developing new efficient means of execution
  • A desire to resolve problems and not just incidents or events. Possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it in the future
  • Create a culture that is nimble, energized, customer centric typical in a leading SaaS company
  • Establish organizational metrics to measure and manage performance and progress
  • Strong ability to adapt and learn quickly
  • Superior verbal and written skills, excellent customer service, as well as high attention to detail

 

Required Skills/Knowledge/Experience

 

  • B.Tech (Computer Science/Engineering) or equivalent preferred
  • Proven professional and technical experience in an enterprise cloud environment with a focus on customer service and technical delivery role managing and mitigating escalations.
  • At least 3 years of experience managing a team of 10 or more.

 

#LI-NC1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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