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Application Services Tech Lead

Location: 

Bengaluru, KA, IN

Req ID:  2151
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Employee Type:   

 

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

 

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

 

Job Responsibilities & Requirements

 

  • Quickly responds to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
  • Lead a team of 4-6 engineers, be the point of escalation for the team, and mentor junior/senior team members.
  • Lead the changes in process or creation of new tools that reduces manual efforts, and improves efficiency.
  • Coordination of changes in conjunction with established change management policies
  • Monitoring systems alerts, performance and utilization reporting
  • Be a technical point of contact for all Ellucian SaaS products, troubleshooting issues by following playbooks pertaining to cloud and applications, and escalating as necessary.
  • Review current infrastructure and make recommendations for performance/cost/ other optimization
  • Provide documentation and knowledge transfer to other teams and team members
  • Perform other job-related duties as assigned

 

Required Skills/Knowledge/Experience

 

  • Exceptional technical skills, with min 5 years experience, in the domain one has worked on, with  excellent scripting/development skill using any tool.
  • Minimum 5 years of experience, with
  • Experienced system administrator - either Linux or Windows stack.
  • Strong written/verbal communications skills, and possess the ability to interface with end-users effectively
  • Experience with managing Enterprise SaaS solutions (preferred)
  • AWS certification (preferred)
  • Ability to automate solutions for recurring issues, or creating self-service applications

 

#LI-NC1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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