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Systems Administrator (VMware, Storage, Windows)

Location: 

Hickory, NC, US

Req ID:  1600
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 

 

 

 

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

 

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

 

Description of Job Duties:

 

Datacenter 40%

  • Responsible for day-to-day hands-on operations of Windows, VMWare, LINUX server and SAN technologies.
  • Duties include installation, management, upgrade, monitoring, troubleshooting of the O/S and virtualized server environments. Additionally, candidate will be responsible for backup and restore operations as needed and will collaborate with the Applications, Database, Network and other support teams as required. Will be involved in server/storage capacity management and reporting as well as disaster recovery operations activities.
  • Providing a solid understanding both technically and functionally of Microsoft Active Directory, DNS, DHCP, ADFS, LDAPS, Office365, G Suite, and Group Policy in a Windows Server environment.
  • Delivering hands-on expertise in Windows server management in a datacenter environment (2008, 2012, 2016 and 2019 Servers) including an ability to develop and maintain PowerShell and/or VB scripts.
  • Hands-on VMware administration including virtual server management, template building, monitoring and design.   Must be familiar with VMware vSphere/VCenter 5.x & 6.x environments, VMWare View 7.5, and SAN technologies; iSCSI and Fiber Channel.
  • Utilizing network/datacenter monitoring tools to analyze network, server, and storage devices, maintain up-time, generate usage reports, and spot trends. Escalate issues with broader implications for entire environment to the Technical Services Director.
  • Creating and maintaining documentation and diagrams (Visio) as needed when assets are added, updated, or removed.
  • Connectivity troubleshooting for desktops, servers, and basic network issues.
  • Installs and tests necessary software and hardware.  Must be able to lift up to 50 pounds and work will occasionally require after hours and weekend work.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, system log files, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals in English using proper grammar and spelling.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Perform other related duties as assigned

 

Desktop Support 60%

  • Troubleshoot a broad range of Windows and Apple hardware and software
  • Supporting computers and peripherals in a networked, domain joined environment
  • Supporting Office 365
  • Personal ticket queue management, prioritizing support tickets as needed
  • Mentoring, training and escalation point for Jr. technicians
  • Development and maintenance of training materials
  • Assist with a variety of projects
  • Collaborates with other team members to identify and implement process improvements
  • Active Directory users, computers and printer object management
  • Completes, maintains, and processes pertinent paperwork and records
  • Keeps abreast of industry trends and issues
  • Work hours may include night, weekends, and holidays
  • Performs other duties as assigned

 

 

Required Skills/Knowledge/Experience:

  • Hands-on Windows Server Administration (2008, 2012, 2016, 2019)
  • Hands-on VMWare vSphere 5.x, 6.x, VMWare View 7.5
  • Enterprise Anti-virus Deployment (AVG, McAfee, Symantec, Windows)
  • Strong working knowledge of:
    • Microsoft Office
    • Microsoft SQL Server Management
    • Office365 /Azure Cloud
    • DNS
    • DHCP
    • TCP/IP
    • PowerShell and/or VB Script Programming
    • SPAM firewalls
    • Anti-spyware
    • Microsoft Active Directory and Global Policy Management
    • Basic LINUX Server Management (Red Hat preferred)
  • Excellent oral, written, and interpersonal communication and presentation skills
  • Ability to multitask in a fast-paced environment
  • Ability to position self to maintain equipment in various locations, including under desks
  • Ability to transverse to various locations throughout the College

 

Preferred Qualifications:

  • Associate degree in Computer Science, Information Technology, or related field, or an equivalent combination of experience, education, and training
  • 2+ years of related work experience
  • Excellent customer service skills
  • Previous experience with a service desk platform (Service Now)
  • General understanding of networking principles/troubleshooting
  • Advanced knowledge troubleshooting Windows and Apple computers (both hardware and software)
  • Excellent oral, written, and interpersonal communication and presentation skills
  • Ability to multitask in a fast-paced environment
  • Ability to position self to maintain equipment in various locations,
  • Ability to move equipment weighing up to 50 lbs. to locations throughout the College
  • Reliable transportation – occasional travel to other Lenoir-Rhyne University Campuses is required
  • Experience in a higher education environment
  • Familiarity with ITIL
  • Related Industry Certifications

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Hickory

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