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Senior Cloud Application Administrator

Location: 

BENGALURU, KA, IN

Req ID:  2149
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Employee Type:   

 

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

 

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

 

Position Overview:

 

 Application Administrators at Ellucian perform delivery of contracted services for our Cloud customers.  Ellucian cloud leverages the Information Technology Service Management (ITSM) framework in executing our day to day work; this includes request fulfillment (planned work), change management, incident management and problem management.  Delivery of contracted services includes day to day hands-on keyboard work based on established ITSM standards, architecture standards, methods of procedures and troubleshooting standards.    

 

Responsibilities:

 

• Responsibility for and focus on delivering high uptime for our customers

• Execute operational and maintenance activities via planned work o Ensure assigned technical work is planned prior to designated window o Validate supplemental teams needs to finalize assigned work are available and assigned o Execute assigned work based on plan, and designated maintenance window o Follow change management standards o Follow runbooks for common tasks o Recommend improvements to runbooks

• Participate in hand off processes/calls to ensure service delivery objectives are met consistently across all global teams

• Incident Management o Rapidly troubleshoot incidents:

▪ By leveraging service restorative actions

▪ By understanding what causes most issues and the actions to mitigate those on your assigned technology stack 

 

 Qualifications:

 

• Possesses the tenacity to delve to the root of the issue quickly, understand why it happened, and prevent it in the future  

• Proven ability to collaborate with team members to achieve successful customer outcomes

 • Strong verbal and written skills, excellent customer service, as well as high attention to detail

• B.S (Computer Science/Engineering) Experience in at least three of the following areas:

• Administration and troubleshooting of web servers and web applications running on Tomcat, Apache, IIS, Nginx; Tomcat preferred

 • Experience with Identity Access Management, Single Sign-on Configuration/Support (SSO)

• Experience with setup, configuration, managing and troubleshooting LDAP and SSL

• Experience with Cloud scale Linux Administration • Proven experience providing tier two operations and support in a multi-customer cloud environment  

• Experience in Shell, Perl, Ruby, Python, PowerShell or similar scripting languages to automate common tasks.  

• Experience operating in an ITIL service delivery environment  
• Experience troubleshooting application and service issues, implementing and communicating technical solutions  

• Demonstrated experience to resolve issues and restore service quickly

• Demonstrated ability to learn new technologies, methods, and tools quickly  

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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