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Network Engineer

Location: 

BENGALURU, KA, IN

Req ID:  1713
Level of experience:  Mid-Career
Remote:  No
Travel Required:  0%-25%

Employee Type:  Full - Time 

 

 

 

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

Responsibilities:

  • Daily tasks surrounding ticketing system to check and resolve incidents and request tickets that are in queue.
  • Proactive network monitoring to identify issues before reported.
  • Provide network documentation and support procedures for resolution of network issues.
  • Ensure availability of network services that include VPN, network connectivity, telecommunication systems, firewalls, routers, wireless, network monitoring
  • Develop and maintain installation and configuration procedures.
  • Support outside organizations/groups in troubleshooting issues involving the network.
  • Ensure network devices/infrastructure is up to date on bugs or vulnerabilities.
  • Follow change management process when performing network maintenance.
  • Evaluate new technologies and tools as opportunities for innovation.
  • Assess technical risk and mitigation plans.
  • Participate in an on-call rotation to support the global enterprise 24/7
  • Vendor management – include technology and service provider

 

Qualifications:

 

Required Knowledge and Experience:

  • 5+ years of experience with broad and deep technical knowledge of network design and implementation
  • Strong understanding of troubleshooting methodology
  • Ability to work in fast paced, high demand, operations environment
  • Good organizational skills, people skills, and customer service skills
  • Ability to increase operational efficiency through automation, process, or procedural improvement
  • Experience with Cisco (Nexus) switch/routing environments
  • Technical understanding of routing protocols such as EIGRP, OSPF, BGP, etc
  • Technical understanding of layer 2 protocols such as STP, VTP, LACP, and other switching concepts
  • Experience with Cisco/Meraki wireless networks
  • Experience with firewall and VPN concepts
  • Technical understanding of SIP, VOIP, and telephony systems or contact center solutions
  • Experience with Network Monitoring tools such as SolarWinds, Nagios, AppNeta, NetBrain
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or an equivalent combination of experience, education, and training

 

Desired Skills/Knowledge/Experience:

  • Cisco Certifications, such as CCNA or CCNP
  • AWS Networking experience
  • SD-WAN experience
  • Cisco DNA Center experience
  • Experience with load balancers (such as F5)
  • DNS knowledge
  • SolarWinds Orion

 

 

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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