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Cloud Application Administrator(Oracle DBA)

Location: 

BENGALURU, KA, IN

Req ID:  1923
Level of experience:  Mid-Career
Remote:  No
Travel Required:  None

Position Overview:

  • Application Administrators at Ellucian perform delivery of contracted services for our Cloud customers.  Ellucian cloud leverages the Information Technology Service Management (ITSM) framework in executing our day to day work; this includes request fulfillment (planned work), change management, incident management and problem management.  Delivery of contracted services includes day to day hands-on keyboard work based on established ITSM standards, architecture standards, methods of procedures and troubleshooting standards

 

Responsibilities:

  • Responsibility for and focus on delivering high uptime for our customers
  • Execute operational and maintenance activities via planned work
  • Ensure assigned technical work is planned prior to designated window
  • Validate supplemental teams needs to finalize assigned work are available and assigned
  • Execute assigned work based on plan, and designated maintenance window
  • Follow change management standards
  • Follow runbooks for common tasks
  • Recommend improvements to runbooks
  • Cover assigned rotation as an on-call resource
  • Participate in hand off processes/calls to ensure service delivery objectives are met consistently across all global teams
  • Incident Management
  • Rapidly troubleshoot incidents:
  • By leveraging service restorative actions
  • By understanding what causes most issues and the actions to mitigate those on your assigned technology stack
  • By understanding what actions will systematically eliminate the causes of common issues
  • Without doing more harm to currently impacted systems
  • Resolve incidents that Associate level cannot and incidents that escalate due to duration or impact
  • Engage appropriate support teams, including Engineers, to focus on increasing customer uptime
  • Create run books to address future occurrences of issue by clearly documenting steps taken to resolve the incident
  • Respond to tickets in a timely manner (meeting SLO’s)
  • Use and contribute to knowledge management documents for the scope of the related method of procedure
  • Communicate with Enterprise Operations Center regarding monitors
  • Interface with Cloud Assurance Managers, Application Managers and peers to ensure appropriate prioritization and quality
  • Report problems when incidents are recognized repeatedly at a given customer or across multiple customers
  • Participate in scheduled incident Post Mortems
  • Participate in post mortem meeting and discussion; providing and documenting details from the incident
  • Provide technical detail and assist with documenting agreed upon root cause
  • Provide technical detail and assist with documenting agreed upon preventative measures
  • Provide technical detail and assist with documenting a method of procedure in the event of a similar future incident
  • Be aware of team culture and drive positive cultural adoption 
  • Act as a mentor for Application Administrator colleagues by:
  • Leading adoption of standards and best practices
  • Participating as a subject matter expert on process improvement; and training & tool development

 

Qualifications:

  • Administration and troubleshooting of web servers and web applications running on Tomcat, Apache; Tomcat preferred
  • 5+ years of experience with Oracle Relational Database Administration (11g and 12c), installation, and configuration management
  • 5+ years of experience with Cloud scale Linux Administration
  • Proven experience providing tier two operations and support in a multi-customer cloud environment
  • Experience in Shell, Perl, Ruby, Python, PowerShell or similar scripting languages to automate common tasks.
  • Working knowledge of Jenkins, Ansible, Terraform or similar deployment tools.
  • ITIL v3 or v4 Foundation certification
  • Experience troubleshooting application and service issues, implementing and communicating technical solutions 
  • Demonstrated experience to resolve issues and restore service quickly
  • Possesses the tenacity to delve to the root of the issue quickly, understand why it happened, and prevent it in the future  
  • Proven ability to collaborate with team members to achieve successful customer outcomes
  • Demonstrated ability to learn new technologies, methods, and tools quickly 
  • Strong verbal and written skills, excellent customer service, as well as high attention to detail
  • Preferred hands-on operational experience with Amazon Web Services with AWS certification ( AWS Certified DevOps, AWS Certified SysOps or AWS Solutions Architect certification preferred

 #LI-VM1 

 

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