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Product Manager (ERP, SaaS, Platforms) - REMOTE


Austin, TX, US

Req ID:  2230
Level of experience:  Senior Level
Remote:  Yes
Travel Required:  0%-25%

Employee Type:  Full - Time 


Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission. Higher education is facing a profound change what with the shifting demographics and cultural perceptions, combined with declining support and rising expectations. This is forcing colleges and universities to do more with less and that is where we come in.

As true believers in the power of education to transform lives, we are dedicated to helping all of our customers thrive—not just survive—by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today.

Working with cloud solutions built on a world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise solutions tailored to institutions around the world.

About the opportunity

Ellucian is looking for an experienced technical Product Manager to lead our Banner Platform and Extensibility teams.


The Product Manager is the voice of the customer, provides the focus for team execution and, from a business perspective, adds a degree of accountability to the day-to-day activity surrounding the product ensuring the engineering team is delivering the right solution. 


The Product Manager facilitates discussions between various internal and external groups to elicit feedback on current and future product features. They also serve as the primary communication conduit for those stakeholders.  A Product Manager who is both knowledgeable and experienced with empathetic design thinking is critical to the success of these projects and the resulting products.


Where you will make an impact

  • Collaborate with Product Leadership to fully understand business objectives, market requirements, and customer needs
  • Complete extensive market and competitive solution research, conduct user interviews, and lead user groups in order to identify disruptive, innovative opportunities and create ideal user experiences
  • Understand and translate user pains into actionable solutions by leading design-thinking workshops
  • Accountable to the creation of wire frames and using these to break down backlog requirements (epics, features, and user stories) specific to business objectives and research
  • The Product Manager will be the subject matter expert (SME) for the scrum teams, drawing on their broad domain knowledge.  They will be the go-to person for the development teams for decisions and articulation of the requirements
  • Make independent decisions and take action within broadly defined practices and procedures helping teams achieve the sprint goals  
  • Help review product NPS and Quality metrics on a regular basis and plan with the team on corrective measures
  • Facilitate collaboration sessions between multiple stakeholders around Product and Feature development 
  • Work closely with the Software Development Manager in product planning, release planning, team capacity and prioritization of sprint work.  
  • Engage in day-to-day activities with the Product development teams. This involves attending daily scrum ceremonies, leading refinement sessions, and engaging with the development team, providing direction and focus, where appropriate
  • Be involved in regulatory interpretation and monitoring, client support, feature prioritization, and responding to Community postings.  
  • Participate in meetings with customer development partner groups and focus groups along with the Product Leadership team
  • Build cross-organizational awareness of product issues and organizational readiness for a software product release
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true need


What you will bring

  • Demonstrated leadership & passion, a history of accomplishments, willingness to learn, and is a team player.
  •  A technical degree and/or demonstrated technical knowledge, including a full understanding of the definition and function of APIs, n-tier architectures, services-at-scale, etc.
  • 3-5 years of consumer or enterprise software product management experience, ideally at a mid-to-large software company, and likely with Cloud Services/SaaS.
  •  Experience with Agile Methods, particularly Scrum.
  • Proven ability to interact with and present to senior leadership, customers, etc.
  • Outstanding communication skills, written and verbal
  • Ability to communicate with technical and non-technical audiences
  • Curious, willing to ask questions and take feedback, and relentless focus on being the voice of customers
  • Outcome-focused, with customer value always in mind
  • Ability to simplify complex challenges and technologies into simpler outcomes and stories to drive shared understandings
  • Experience communicating product vision and decisions across geographically distributed teams
  • Process-oriented decision-maker who relies on data
  • Ability to balance conflicting priorities and work independently


What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off  
  • 401k & Bright Plan - to help you save for the future
  • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
  • 5 charitable days to support the community that supports us
  • Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.  
  • Parental leave
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Tuition Reimbursement Assistance
    • Professional development opportunities



At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are!

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