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Cloud Automation / Window & Linux Administrator (PowerShell OR Terraform Scripting) - REMOTE

Location: 

Austin, TX, US

Req ID:  2000
Level of experience:  Mid-Career
Remote:  Yes
Travel Required:  0%-25%

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.

 

 

Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

 

The Cloud Automation / Window & Linux Administrator (PowerShell OR Terraform Scripting) works specifically with the Colleague ERP environment and related products in the ERP ecosystem for new cloud customers at Ellucian.

 

Job Responsibilities:

  • Focus on delivering high uptime for our customers
  • Execute operational and maintenance activities via planned work
  • Ensure assigned technical work is planned prior to designated window
  • Validate supplemental teams needs to finalize assigned work are available and assigned
  • Execute assigned work based on plan, and designated maintenance window
  • Follow change management standards
  • Follow runbooks for common tasks
  • Recommend improvements to runbooks
  • Cover assigned rotation as an on-call resource
  • Participate in hand off processes/calls to ensure service delivery objectives are met consistently across all global teams
  • Incident Management
  • Rapidly troubleshoot incidents:
  • By leveraging service restorative actions
  • By understanding what causes most issues and the actions to mitigate those on your assigned technology stack
  • By understanding what actions will systematically eliminate the causes of common issues
  • Without doing more harm to currently impacted systems
  • Resolve incidents that Associate level cannot and incidents that escalate due to duration or impact
  • Engage appropriate support teams, including Engineers, to focus on increasing customer uptime
  • Create run books to address future occurrences of issue by clearly documenting steps taken to resolve the incident
  • Respond to tickets in a timely manner (meeting SLO’s)
  • Use and contribute to knowledge management documents for the scope of the related method of procedure
  • Communicate with Enterprise Operations Center regarding monitors
  • Interface with Cloud Assurance Managers, Application Managers and peers to ensure appropriate prioritization and quality
  • Report problems when incidents are recognized repeatedly at a given customer or across multiple customers
  • Participate in scheduled incident Postmortems
  • Participate in postmortem meeting and discussion; providing and documenting details from the incident
  • Provide technical detail and assist with documenting agreed upon root cause
  • Provide technical detail and assist with documenting agreed upon preventative measures
  • Provide technical detail and assist with documenting a met

 

Required Skills:

  • Experience or familiarity with DevOps; role will involve developing and implementing process improvements that can involve coordinating multiple stakeholders. Deployment processes should be repeatable, well documented, and involve automation to the maximum extent possible
  • Knowledge of Windows Server Administration processes
  • Knowledge of Linux Server Administration processes
  • Linux Shell Scripting, Perl, Python, or similar scripting languages
  • Administration and troubleshooting of web servers and web applications running on Tomcat, Apache, IIS, Nginx; IIS preferred
  • Experience with setup, configuration, managing and troubleshooting LDAP and SSL
  • Understanding of Software Development Life Cycle (SDLC) methodologies and tools
  • Familiarity with version control systems such as git
  • Experience with Identity Access Management, Single Sign-on Configuration/Support
  • Excellent organizational and time management skills
  • Ability to work on multiple projects concurrently
  • Experience operating in an ITIL service delivery environment
  • B.S (Computer Science/Engineering)
  • +2 – 4 years of experience

 

INDREMOTE

#LI-JG1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


Nearest Major Market: Austin

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